Online Business Hours: Monday - Friday from 8:30am to 5pm Eastern time.
When ordering, we encourage you to provide primary and secondary preferences for each item. We will always inform you directly by phone or email before making substitutions to any part of your order that fall outside of your provided preferences.
Your order may be delayed if your preferences cannot be met and we are unable to get in contact with you. In cases where you cannot be reached by phone or email within 48 hours, substitutions or cancellations will be made on your behalf.
SHIPPING & DELIVERY:
Our shipping days are Monday-Friday. Holidays do not apply. Orders that are placed Monday-Friday before 12:00 PM Eastern Time will be shipped the same day. All orders placed after 12:00 PM Eastern time will be shipped on the next available shipping day.
DGU Flat Rate Shipping: Available for orders being shipped within the lower 48 states only. The kind of flat rate you receive depends on your order size. Orders weighing less than 1 pound (including packaging) ship for only $2. All other orders ship for $4 regardless of order size or contents. Shipping method for this option may vary, but is typically USPS Priority. Delivery usually takes between 2-6 business days.
Canada Flat Rate Shipping:
- $10 standard shipping on any size order
- $29 DHL 2-day expedited shipping on orders at least $100 (subtotal)
Orders shipped to applicable states are subject to sales tax.
PAYMENT & PRICING:
Payments through credit card and paypal are accepted. All transactions are secured and encrypted. Payment info does not get stored on our server or website. If you would like to arrange other payment methods, please contact us during business hours at 800-339-2259. Prices are in US Dollars. Online promotions are available only when indicated.
Gift Cards & Online Payout
We will maintain the value of gift cards and online payout for 5 years. After 5 years, we reserve the right to void any outstanding balance left on gift cards or online payment vouchers.
Please call the office during business hours when you need to cancel an order. 800-339-2259
MAKE A RETURN
If we made a bogey on your order, please send an email to email@example.com and we'll make it right at no charge.
WAS YOUR ORDER NOT WHAT YOU HAD IN MIND?
If you want to make a return, that's cool too. We accept returns for 30 days from the time of purchase for any merchandise that is unused and in original condition for replacement merchandise of equal value or a refund of the item.
Just enter your info on this page to look up your order, select which item(s) you want to return, and print out a return label hassle-free. Put your return in your mailbox or local post office.