Monday - Friday from 8:30am to 5pm Eastern time. We can be reached by phone 800-476-3968 and email firstname.lastname@example.org
When ordering, we encourage you to provide primary and secondary preferences for each item. We will always inform you directly by phone or email before making substitutions to any part of your order that fall outside of your provided preferences. Your order may be delayed if your preferences cannot be met and we are unable to get in contact with you. In cases where you cannot be reached by phone or email within 48 hours, substitutions or cancellations will be made on your behalf.
SHIPPING & DELIVERY:
Our shipping days are Monday-Friday. Holidays do not apply. Orders that are placed Monday-Friday before 12:00 PM Eastern Time will be shipped the same day. All orders placed after 12:00 PM Eastern time will be shipped on the next available shipping day. Our flat rate shipping option is available for orders being shipped within the lower 48 states only. The kind of flat rate you recieve depends on your order size. Orders weighing less than 1 pound (including packaging) ship for only $1.95. All other orders ship for $3.95 regardless of order size or contents. Shipping method for this option may vary, but is typically USPS Priority. Delivery usually takes between 2-6 business days.
Orders shipped to locations within South Carolina are subject to a 7% sales tax.
Your satisfaction is our number one priority. Please contact us if you are not happy with your purchase in any way. We accept returns for 30 days from the time of purchase for any merchandise that is unused and in original condition for replacement merchandise of equal value or a refund of the item. Please call us during business hours at 800-476-3968. Return shipping costs are the responsibility of the customer. If an error was made on your order, we will assume the cost of shipping for the replacement and/or return.
Please call the office during business hours when you need to cancel an order.
PAYMENT & PRICING:
Payments through credit card and paypal are accepted. All transactions are secured and encryted. Payment info does not get stored on our server or website. If you would like to arrange other payment methods, please contact us during business hours at 800-476-3968. Prices are in US Dollars. Online promotions are available only when indicated.